The Proper Guideline of Amazon Customer Care Number India
Here you can find the Amazon customer care number India, toll-free helpline, and support team email ID. It may help Customers from all over India can connect with the company`s representatives and sort out various kind of issues or problems they are facing. Amazon customer care team is always ready to answer all your questions related to the website and resolving all the queries while shopping with Amazon India. Read the full article to know the different ways of communication with support team. High-quality customer service today is the most important success factor in the company’s market tomorrow. The product itself (service, product), according to global trends, is more and more unified every year, and, therefore, quality service becomes the main differential that will satisfy the customer and gain a competitive advantage relative to other companies.
The biggest online eCommerce website in India is Amazon. They provide different products in different categories. People can sell and buy products at the same place. This website holds many deals and discounts as compared to other websites or market prices. Amazon also offers different businesses to sell their products on the website. In case of any wrong or damaged product delivered then the customers have the facility to exchange or return their shopped products. Amazon provides its customers with the option of paying through cash on delivery as well as many other different methods.
There are some objectives of customer care service standards.
Each company, as a rule, develops its own rules for servicing customers so that they again and again acquire precisely its goods or services. But the standards for working with clients of an enterprise need to be set only taking into account a comprehensive study of the requests of potential buyers. A customer service specialist should not only regularly interview managers, but also monitor sales processes with his own eyes in order to subsequently train staff in communicating with consumers. One of the most important methods of studying consumers’ expectations is polls of clients about the quality of their service in a particular company, which makes it possible to recognize not only rational latent dependencies, but also emotional ones.
The presence of service rules in a company is the transmission of a positive image to customers, creating a beneficial effect. The presence of these standards guarantees consumers the service of “corporate” quality, regardless of what level the employee communicates with. The concept itself determines the reduction of the process of customer relations to a certain uniform form and content.
A customer service specialist is required to take the standard very seriously, as this:
- part of corporate style and culture;
- indicator of the solvency of company management;
- part of marketing activity;
- part of HR activity;
An indicator of the relationship of the company to customers.
The main goal of developing customer service rules is to fix elements of marketing communications directly in the behavior of personnel. The combination of customer care standards, value and reputation of the brand being sold, the company creates a unique advantage that will be difficult to reproduce by any other company.
Consider the basic principles of service standards. Standards should:
- be oriented on how the representatives of the target group understand this service (the vision of service is top managers are secondary).
- be clear, but flexible enough to serve different areas of the sale of goods or services.
- initially include potential costs to consumers.
- be accepted not only in the customer service department, but also by senior management and other employees.
- be voiced publicly.
- determine the degree of development of the enterprise itself and the level of customer satisfaction with it.
- not be conserved, but should be developed together with the company.
Consider the structure of customer service rules. Like any other corporate document, customer service rules are created in such a way that they are as clear as possible to staff. Often in many companies, the rules of conduct for employees with consumers do not apply to internal relationships. And in the enterprises for the development of standards they use Western methodologies to optimize commercial and production processes that must be applied rationally and with extreme caution. It is in this regard that the submission of customer service rules is extremely important.
There are three options for developing a standard for working with clients:
- Based on sales technology.
- Based on a checklist for assessing the quality of work.
- Based on the corporate culture and values of the company.
The latter is the most voluminous option. It consists of the following positions:
- the appearance of the staff.
- focus on personal sales productivity.
- Negotiating with customers by phone or the Internet,
- internal relationships between members of the company team;
- everyone’s behavior in various conflict situations;
- processing by employees of information and work with documents;
- optimal use of working time.
- personal attitude of each employee to company ownership;
- development and implementation of employees in the company.
The Service Areas of Amazon Customer Care
Amazon is currently providing its services in nearly all parts of India. Following are some of the states and cities where they are playing a significant role.
Uttar Pradesh: Agra, Aligarh, Allahabad, Bareilly, Etawah, Ghaziabad, Gorakhpur, Lucknow, Meerut, Moradabad, Noida, Varanasi
Gujarat: Ahmedabad, Anand, Bhavnagar, Firozabad, Gandhinagar, Jamnagar, Jhansi, Rajkot, Surat, Vadodara
Maharashtra: Amravati, Aurangabad, Bhiwandi, Kolhapur, Malegaon, Nagpur, Nashik, Pune, Sangli, Solapur, Vasai-Virar
Punjab: Amritsar, Jalandhar, Ludhiana, Patiala
West Bengal: Asansol, Durgapur, Kolkata, Siliguri
Karnataka: Bangaluru, Belgaum, Dharwad, Gulbarga, Hubli, Mangalore, Mysore
Chhattisgarh: Bhilai, Durg, Raipur
Madhya Pradesh: Bhopal, Gwalior, Indore, Jabalpur, Mumbai, Ujjain
Odisha: Bhubaneshwar, Cuttack, Rourkela
Rajasthan: Bikaner, Jaipur, Jodhpur, Kota
Jharkhand: Bokaro Steel City, Dhanbad, Jamshedpur, Ranchi
Tamil Nadu: Chennai, Coimbatore, Erode, Madurai, Salem, Tiruchirappalli, Tiruppur, Vellore
Uttarakhand: Dehradun, Roorkee
Haryana: Faridabad, Gurugram
Andra Pradesh: Guntur, Kakinada, Kurnool, Nellore, Rajahmundry, Tirupati, Vijayawada, Visakhapatnam
Bihar: Hajipur, Patna
Telangana: Hyderabad, Warangal
Kashmir: Jammu, Srinagar
Kerala: Kanpur, Kochi, Kollam, Kottayam, Kozhikode, Malappuram, Malegaon, Thiruvananthapuram, Thrissur
Amazon Customer Care Number
Amazon customer care details can help customers in solving products and services related inquiries. Following are the customer care numbers of Amazon India. These numbers will be charged with normal calling rates.
Amazon Customer Care Number: (022-30430101) (1866-216-1072)
Toll-Free Amazon Customer Care Number: (1800-3000-9009) (0800496 2449)
All the numbers which we have mentioned above are the official Amazon customer care number which can be accessed through any phone all over India. Amazon customer care team not only provide their services on call. You can also contact Amazon customer care support on mail. Following numbers are available 24/7.
Amazon Customer Care Email ID
For any complaints or queries with Amazon, please send an email to Amazon customer care at: [email protected]
Amazon Customer Care Support Help
Now you can communicate easily with the amazon customer care support team. Follow the mentioned link amazon.in/gp/help/contact-us? and choose your query regarding the products which you have ordered. Choose by selecting the accurate choice and pick the right option to contact the amazon customer care team which is convenient for you like email, chat, or phone. By following this procedure you are asking the company officials to contact you.
Amazon Customer Care Number for Business Services
You may call on this toll-free helpline number (1800-419-7355) to use services provided by Amazon India. It will show you the required information and answer the queries too.
Call timings: 08:00 am – 08:00 pm (Monday – Saturday).
Amazon Registered Office Contact Details
Amazon Official Registered Address: Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India.
Amazon India Office Phone Number: +91 80 33273000
Amazon Registered Office Email ID: [email protected] (Public Relation Queries)